Politique de confidentialité

Nuome Clinique is committed to protecting the confidentiality of your personal information, in accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Law 25, Quebec) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) for clients located outside Quebec.

Privacy Officer: Lily Macdonald, Dt.P., is responsible for the protection of personal information at Nuome Clinique. For any questions, please contact her at lilymacdonald@nuomeclinique.com.

1. Information We Collect

When you fill out a form or book a call: name, email, phone number.
When you book a consultation: relevant health information (medical history, eating habits, goals) collected through the pre-visit questionnaire and during sessions.
When you visit our website: browsing data via cookies and analytics tools.

2. Why We Collect This Information

To ensure clinical follow-up and continuity of care.
To manage bookings and communications.
To improve the website experience.

We only collect information necessary for these purposes.

3. How Your Information Is Used and Shared
We do not sell or rent your personal information. It may be processed by the following providers, in the normal course of our operations:

Wix — website hosting and booking forms
Google Workspace / Google Meet — communications and virtual sessions
Wix Payments — payment processing

4. Hosting and Data Transfer Outside Quebec
Some of our service providers (notably Google Workspace) may process or store information outside Quebec, even when a Canadian data region is selected. These providers may be subject to the laws of other jurisdictions, including U.S. law (the U.S. CLOUD Act), which could permit access to data under certain exceptional circumstances.

Before using such a provider to process personal information, we conduct a privacy impact assessment to ensure that provider offers a level of protection deemed equivalent to that required by Law 25. This practice currently reflects the best available balance between confidentiality, continuity of care, and accessibility for a starting private practice.

5. Retention and Destruction
Your information is retained as long as necessary to ensure continuity of care and to comply with the legal and deontological obligations applicable to dietitians-nutritionists in Quebec, notably the Regulation Respecting the Keeping of Records by Dietitians. Non-clinical information is retained only as long as necessary, or until you request its deletion.

6. Your Rights
In accordance with Law 25, you may:

Access your personal information and request a copy.
Have inaccurate information corrected.
Withdraw your consent to certain uses (e.g., marketing communications).
Request the de-indexing or deletion of information under certain circumstances.

To exercise these rights, contact lilymacdonald@nuomeclinique.com.

7. Security and Privacy Incidents
We apply reasonable security measures (two-factor authentication, restricted access, Canadian data region, automatic logout) to protect your information, in accordance with the ODNQ’s professional confidentiality obligations. In the event of a privacy incident presenting a risk of serious harm, we will notify affected individuals as well as the Commission d’accès à l’information du Québec, in accordance with Law 25.

8. Information About Minors
For any service involving a child, parental or guardian consent is required before collecting information. A parent may request the deletion of their child’s information at any time.

9. Cookies and Analytics Tools
Our website may use cookies and analytics tools to understand visitor browsing behavior. You can disable cookies in your browser settings.

10. Changes to This Policy
This policy may be updated periodically. Significant changes will be communicated by email or posted on this page.

CONTACT